Hello,
my name is John Harris and I would like to share a little grave
marker story with you.
A
family like yourself called us to make an order of a particular
type of grave marker. It was a bronze on granite grave marker.
It was a very beautiful design they had chosen.
The
size of the marker the family had ordered from us was a 28 x 16
x 4 granite base with a 24 x 12 bronze marker mounted to the granite
base.
After
we made the grave marker that the family had ordered, we attempted
to deliver their completed grave marker to the cemetery as the
family had requested.
Once
we arrived at the cemetery and attempted to deliver the families
grave marker, the cemetery flat out would not accept it. The cemetery
stated that the cemetery marker was not the correct size for the
area that the families loved one was laid to rest in.
Now
mind you, the family had previously spoken with and asked a cemetery
employee what was allowed and the cemetery employee stated that
the size required was a 24 x 12 bronze marker. Remember we said
that the family had ordered a 28 x 16 granite marker base.
What
was not shared with the family was what size the foundation of
the grave marker had to be.
To
make the injury even worse was that the grave stone foundation
that was ordered was a four inch stone. This four inch stone for
a bronze on granite grave marker is a common industry size in
thickness.
The
cemetery refused this piece of granite because the thickness was
not three inches thick, which is the requirement of “their
cemetery”.
The
employee who was to accept the grave stone only eyed the stone.
They didn’t even bother to measure the stone to see if the
grave stone was correct in size. They said that the marker was
six to eight inches thick, which we knew was not true.
The
delivery company was forced to take our families grave stone back
to the monument supplier. We then contacted the cemetery ourselves,
in regard to their rules and regulations about the grave marker
for the family.
And
we were not told either that they only accepted 24 x 12 x 3 inch
foundations as well for the grave markers in their cemetery.
IT
took us three delivery attempts to deliver the families grave
marker. Just think about the stress that this family was put through.
So
what is the moral of the story. Our concern for you, our families
is that when you order your grave marker for your loved one, that
you should have a current hard copy of the cemetery rules and
regulations, before you order your grave marker.
If
you have a challenge with the cemetery in procuring a current
copy of their rules and regulations, we can help you to get their
rules.
Our
family that we served was very livid with the cemetery and rightly
so. I suggested to the family that they seek assistance from “The
State” where the burial plot was located in to see what
action could be taken to stop cemeteries from this type of action.
The name that is used most commonly is the Department of Consumer
Affairs or Cemetery and Funeral Bureau.
We
know that cemeteries are losing business because families are
shopping elsewhere and looking to save money, but this type of
customer abuse shouldn't be.
So
share with us how we can help you to order the right grave marker
for your loved.
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